Lean Six Sigma and Customer Experience... 1

Its been well-known that Lean and Six Sigma has been becoming rigorous methodology deployed in continuous improvement and operational excellence initiatives in various industries...it has delivered huge impact in many business bottom line measures...in quality, productivity and process efficiency, cost saving...etc

..numerous success stories has been revealed on how lean six sigma has helped to deliver big impact to business...yet..in long term, how it would help the business to be sustainable?....We're pretty much sure that there's is always limit in cost and efficiency improvement as well as there will be a point where the companies need to invest their money to improve either quality of efficiency further....

  ....When we back to terminology "Business Sustainability"...i believe we all agree..in the recent business world we are dealing bery much on how well You deliver great experience to your customer that will make them stick with you...in other words, delivering customer experience is very critical to business long run...

So...then how would Lean and Six Sigma help the companies strive for it?...the answer is in the Lean and Six Sigma structured approach and its rigorous methodology...

...deploying Lean Six Sigma means any company really need understand who is their customers including their segmentations....and what are the values they expect from the companies...which also called as voice of customer (VOC)...in the same time the company should have defined very clearly the business objectives or voice of business (VOB)..which later needs to be elaborated together to design journey dan process in delivering memorable customer experiences...