Lessons from digital telcos: 5 initiatives to improve business performance
Recently, i read an article published my McKinsey & Company in their mobile aps, the article describes how Telcos monetize and leverage their Technology initiatives to improve business performance. So let me share with you those 5 initiaves; Establish robust customer analytics Digitize the order management process Digitize the customer relationship management process Streamline the company's application landscape Standardize & automate the company's IT infrastructure Realizing the business and competitions landscape are moving towards digital era, you might have been mindful that one of above initiatives could be urgently needed in your organization to maintain competitiveness and protect the core business...if so, then what r U waiting for.. :) Source: McKinsey & Company, Lesson from digital Telco